| rev:text
| - The service has gone down the drain lately and I am possibly going to be looking for a new favorite place to order pizza. I used to bounce back and forth from the competition across the street but decided we like the quality of the food just slightly better.
I never usually right a review but thought I would share my experience. The issue started several weeks ago and has continued to get worst and worst each week. To make a long story short, every delivery I have had for the last 3 weeks has been pretty sloppy. What do I mean, wing sauce spilled in the bag after every delivery and pizza pretty warm instead of being nice and hot. On the last delivery I was quoted 45 mins to 1 hour for delivery and guess what happen? The pizza showed up and hour and half later. So the pizza was indeed cold and the wings not worth talking about since they tasted like they were heated up in the microwave. I called to complain and was very overwhelmed that they would comp my order (nice credit on next order). I told my wife they just won me back to stay.
Today, we placed and order and tried to let them redeem themselves. I think they must of had somebody new taking orders or greeting there guest, since I thought it would be faster this time to pick up the order myself since they have been averaging ang hour or more delivery.
I arrived to pick up my order and it wasn't ready, did I get there early nope. I waited 45 mins before I left to get my order, I forgot to mention they didn't qouted me the time for pickup (first mistake). Second mistake when I paid in cash at the counter the young lady place my changed on the counter, I was like really. It would of been different if it was place in the little folder they give you pay like there servers do but the counter, c'mon man. Instead of being professional and customer service oriented she should of gave me the money direct.
Third mistake the lady told me my wings were done but my pizza was coming out in the next few minutes, I waited 15 mins and then they finally told me that my order didn't go thru. WTF are you kidding me, her excuse was the order didn't show up on the screen in the kitchen. So when I asked her how could you know what wings I ordered and what additional sauce I wanted then, she had no answer. So bottom line is I waited another 1 and half to get food when this should of taken 45 mins or so. Very lousy service!!!
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