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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-07-15 00:00:00 (xsd:dateTime)
itemReviewed	Pure Luxury Tint & Detailing Services
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	6 (xsd:int)
rev:text	After reading all of the positive reviews, I decided to have Pure Luxury Tint do the tint work on my truck. I called and talked to Rusty to get pricing and setup a time that I could bring it in. Rusty was very good on the phone and he told me that he had anything after 10:00 available the next day so I setup my appointment for 11:00. I told him that I wanted to wait for it and he said that was okay. I was really looking forward to having the work done. I arrived at 10:45 the next morning; 15 minutes early. Shortly after arriving I started wondering where all the 5-star reviews were coming from. The waiting area had so many boxes of tint stacked up that there was only one chair to sit in. Rap music was playing rather loudly from one of their customer's vehicles that they were working on. I don't care what music people listen to and I'm certainly not prude but this wasn't the type of Rap that I consider appropriate for a business. It had F-bombs every other line and every other form of foul language that could be fit into it. I'm glad I didn't have one of my grandchildren with me. In addition, it really irks me when I bring my vehicle into a shop for work and they use my stereo; it's unprofessional in my opinion. Their job is to perform the work that I'm paying them for, not to jam out to music on my stereo. After about 10 minutes someone finally acknowledged that I was there. If the picture of Bernice is actually her, then she was not there. The employee that I talked with didn't seem to know anything about an appointment and said I would have to wait until Rusty got back. Five or ten minutes later Rusty came back and he didn't seem to remember my 11:00 appointment either but we went ahead and discussed the details of the tint job that I wanted. He then told me that it would be an hour before they could start it because they had another vehicle they had to finish. That was disappointing since I had called and made an appointment. He told me though that my truck wouldn't sit untouched for that hour, they would start removing the old tint so that it would be ready for the new tint as soon as they finished the other vehicle. I agreed to wait. I sat in the lobby until 11:45 and they still hadn't touched my truck, it was still in the parking lot. Rusty was still installing tint on a vehicle and the other employee started to wash a truck, probably a detail job. There was no one else there to start removing the old tint. My instincts were telling me to leave and I've learned the hard way to trust my instincts. I went into the shop and told Rusty that I decided to have the work done someplace else and I asked him for my key. He gave me my key and just said, "Sorry about that." They don't seem to respect a customers time. If it would have been better for me to drop it off in the morning and pick it up in the afternoon, I could have made arrangements to do that but Rusty should have told me upfront. Maybe when Bernice is there the business operates much better. The two employees that I dealt with today were very friendly, however neither are fit to operate the business in an efficient manner in her absence. I will not go back or recommend them to anybody else. So I can't comment on the quality of their work because I decided it was best to leave. The customer service however is poor; at least in Bernice's absence. I'm now working on getting quotes from two other companies. I hope I have better luck with the next one.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Steve

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