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  • Since moving to the valley I've had mediocre experiences at the Olive Gardens here. Food can never be complained about but service sometimes doesn't always hit the mark like the food. But last weekend I was completely blown away by our server Jesse and the manager on the floor, a slender young man with blonde hair. I'm sorry I missed his name but he was phenomenal. These two are great examples of "on point" customer service. It was a busy weekend with it being Veteran's Day weekend and it was the start of their dinner rush. We went in to celebrate my mom's birthday. Jesse took over as the first server Preston I believe was moved to another section. Jesse was there to make sure we had everything and when my parents, well my mom was being a bit much he was at her beck and call and with a smile. Our table was lacking bread when our soups and salads were brought out and he let us know up front they were bringing out fresh bread. As soon as he saw we were low on salad or bread, he replenished them. My daughter's pizza was missed in the kitchen, after all our food was dropped, he apologized and he let us know what had happened and gave us a time frame of when it was to come out. As soon as he was done talking with us, he stopped the manager on the floor and alerted him of the situation. The manager came right on over and apologized to my daughter and asked for her forgiveness. It was cute and sweet and we appreciated it. I respect a server and manager more when they are honest and apologetic of the situation. Within a few minutes, her food arrived and we were all good. Thank you to Jesse and the MOD for a showing how customer service should be executed. You are great examples for your team members.
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