We've stayed here 3 times in March 2014, March 2016 and March 2017. Honestly the only reason we chose this place was the convenience of being able to walk to Sam Boyd Stadium for Monster Jam World Finals. The place was okay the first 2 times, we realized what we were getting into, knew there are people living on the property so the bar wasn't set too high to start with. We stayed in 1 bedroom suites the first 2 times and it was just my husband and I. We like having a kitchen mostly for a refrigerator. We leave our car and walk to the stadium for all evening Monster Jam activities because we are back before people can exit the parking lots. Housekeeping has always been fine until this recent visit.
This most recent visit we stayed in a 2 bedroom suite for 4 nights, our daughter and son-in-law joined us for 3 nights. There were plenty of towels when we checked in and then the maid service took our towels and only left 1 bath towel, no wash cloth and no hand towels for my hubby and I. We went by the office and they gave us a washcloth. We never got any other towels that day, got back very late and I called the next morning as we were showering for the day. They said they'd send towels over and nothing. That day we put the maid service card out so they'd hopefully bring more towels. They brought bath towels but nothing else. They never replenished the coffee for the maker and never left or refilled any toilet paper. We were on the bottom floor under people that most likely live there that sounded like a large family living upstairs.
The place has definitely gone downhill since we started staying here.