We often came here for Taco Tuesday and loved this place. Normally I would give it a 4-star but I was really disappointed today. To fit in busy schedule like a lot of us, I purposely pre-ordered on-line around noon for 5 pm pick-up. I arrived a couple minutes before 5, expecting to pick up my order, deliver dinner for a family in need that I signed up tonight's meal plan spot, so I could pick up my daughter from school in time. When I arrived, I saw the line started and nothing on table ready for pick up. I was a bit worried. After cashier pulled up my orders, I didn't see them start making it either (they continue to deal with customers in line). Finally part of my order was ready around 5:10. However, I still didn't see them making the other part of my order. At 5:15 after several inquiries, I was standing by cashier with my arms crossed and staring at the guy who apparently is the manager. I knew it wasn't a pretty sight but I had to make a point at the time. The poor cashier already reminded him several times about my order and that's still the outcome. I finally got all my order at 5:25 for 5:00 pick-up. I could have just jump in line when I arrived. That would make the whole process much faster and not being ignored as such.
The manager never came apologize or gave any explanation.
That 25 minutes delay caused my daughter to wait 20 minutes for parent pickup. That's a No-No for me. Unacceptable!
If you ever need catering or plan to order on-line so you are in control of your time, think twice when you place your order here.