I spoke to Rom on the phone and he quickly set up the assessment. He then scheduled his technician, Ronald, to come the following day at 6. I had to make a change in time and he agreed no questions asked. The next day, Ronald called to let me know he was on his way and showed up on time. Not early because I would not have been there and not late because I would have had to wait. Within 10 minutes of arriving, Ronald figured out what was wrong and had it fixed. He still had to stay to make sure everything ran properly but he had it right. While he waited, he shared some maintenance tips and then he was on his way. I could not have been happier! I will always recommend Absolute Appliance to anyone in need of service