I've been a huge Fry's fan ever since moving to Az 2 years ago. This location is obviously quite nice and new and close to my house. I shop here 2-3 times per week.
That being said, I felt the need to write a review because I have been overcharged numerous times. I'm talking at least 10 times in 6 months. Now, that may not seem like much to you but for me to get charged that many times when it shouldn't be happening at all is a big deal. About half the times I have just said oh forget it, and the other half I've had to drag my butt back to the store to get my money back. 3 of those times I've had them doubt me, and I had to walk them halfway across the store to show them the item in question. I am always right and they always act confused by this. I do not understand why this keeps happening. It is a huge inconvenience and very frustrating to me. Sometimes things have been on sale and they charge me regular price and other times not. Half the time I don't notice it when checking out cause the way they ring things up is quite confusing. So I look at the receipt when I get to the car and have to end up going back in after I've already loaded all my groceries and my kids if I have them in tow.
Sometimes, like this evening, I don't notice it until hours later because I was in a hurry to make dinner and when I finally get done I check the receipt (which shouldn't have to be done at all) and discover they overcharged me $10 for a ham.
Now tomorrow I get to go back to get my money when I have a lot of other things to do!
I will be speaking to a manager. I would love to be able to change this review because I love everything else about this store. But if this keeps up, they're losing a customer.