UPDATE--Can never get a masseuse -lots of turnover and lots of great people have departed. We have since switched to the Ballantine location because of the poor service and are very happy we did!
Been going regularly for over two years. Only had a bad masseuse once-cut down her competition and told me I had dry skin. Yeah that was a relaxing time!
Anyway, I have had several different therapists and love Mari, Donna, Hope, Keri and Nicole-all are great.
The place is always clean and the reception desk staff are always helpful. The have a full line of Murad products available and are very knowledgable as they also do facials here.
The beds are heated, they play New Age music, wave sounds and the sheets/blankets are changed for every guest. ( I only mention this since this is not always the case-believe it or not)