Customer service is HORRIBLE, they all seem to have an attitude while they are working , like come on its just a bagel no need to be in your feelings. The wait time is ridiculous compared to dunkin donuts or starbucks. The food is good but the employees look like zombies. Worst place to go ever when trying to grab something quick on break from work. They forget who was in line first and seem confused on the "Order Here" " Pay here" Signs. One girl with blue and purple in her hair with a ponytail today 9/27/16 used the same gloves that she was making sandwiches with to go and answer the phone, absolutely disgusting. This place needs to be closed or revamped. Pay attention to your reviews Einstein's cause they are nothing nice.