| rev:text
| - I had to visit a few times in order to write a true review. You can go to a place when it first opens and it's all shiny and new, the employees are fresh, bright eyed and bushy-tailed, but that's not the way it is once the shine wears off - which is what the experience is actually going to be for most people who bother reading reviews. Most of the times I've visited (especially the first time) the employees were very friendly. Occasionally it has turned to a form of "know-it-all" arrogance as if they know what you want better than you do when you choose not to try their menu order suggestions, but of course that depends on who was taking your oder at the time. The portions are not overwhelming, but they are ample. While the sandwiches are restricted to what they have on the menu (no "have it your way" here) what they have is quite tasty. The bakery items are where this place really shines. I haven't had anything there that didn't fall under that category of "I'll have that again". So, the food is generally good, and at times very good. Now to the not so good parts. They are closed on Sundays. What kind of brunch place is closed on Sundays? Even more confusing is being open until 10PM on Saturdays. The absolute worst part for me though, is their drive through They have this script where they go though the whole "Welcome to..." thing which is a few beats too long, only to attempt to give you even more time with "please take some time to look over the menu and let me know when you're ready", and they say that (and everything after) at about 110MPH. As a native NY'er I tend to speak at around 90MPH, so now I know how annoying that can be to the rest of the world. Then, after all of that, they are SO SLOW to actually get your order to you. I usually order just a croissant sandwich (or two) or a couple of almond croissant, and I have never gotten out of there in what you would think is a reasonable time for a drive through. Yes I have worked at drive throughs before. The person that worked the drive thru this morning just keep a conversation going with the car in front of me after they received their order and just let me sit there waiting until they were done. And was my order waiting for me when I finally drove up to the window? Nope. More waiting. Last, but not least, it's probably the 5th time out of maybe a dozen that I go there and they don't have any almond croissants. At 9am on a Saturday morning they're out of a popular menu item? That's just poor management and planning. If they don't have what I actually come for with more consistency, they they're just not worth the trip. I just want the food I'm looking forward to, without wasting my time.
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