Dr. Roach is so friendly & extremely knowledgable. I have two English Mastiffs, 400lbs of dog, so to find a vet that is knowledgable about the giant breeds is a little tough. I started going here because I recently moved to that side of town. I have had a few mini-emergencies with my dogs & he always squeezed me in. The receptionists are always very friendly as well. He also recommends what is best for your dog & NOT what will make him the most money. I was purchasing hip supplements from my previous vet & asked to purchase them from him. Instead of simply saying yes to the money, he recommended to me a cheaper brand with the same quality! A very honest person & you can tell he really cares about your pets. Overall, this is by far the best experience I've ever had in a vet office (and I've been to 7 others in town). You won't regret making the switch, this office is fabulous.