This place is now called "Arizona Bird Store" and has moved to a new, nicer location a few miles away from the old hole. The new store is still quite dirty, though that is to be expected with lots of birds. We have two African Grey parrots and they can make huge messes in short order so I can't fault the place too much for being dirty. We've been taking our birds there to be groomed for a few years and generally like the place. They generally seem to know about birds and do a decent job grooming our birds, but they don't seem to be real bird lovers anymore. I think perhaps they were genuine bird lovers many years ago, but it seems like the love of birds has probably faded over the years. I suppose getting bitten regularly could take its toll. That is, after all, why we take our birds there to be groomed - I don't want them to bite me and associate me with that scary experience if I groom them myself. I'm the nice guy that rescues my birds from that "mean" person clipping their feathers and trimming their claws. Overall, the place is good and I trust them with my birds.