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  • Stay away from this joke of a dealership!!! My daughters father bought a 2015 Kia Soul with 9000 miles on it on 6/27/16. He drove it off the lot at 10:00 p.m. At 4:30 p.m. 6/28/16 (less than 24 hours following the purchase) the car died in the middle of the road. He immediately contacted the dealership who referred him to the Kia hotline to coordinate towing the car to their service center. They informed him that he has to be with the vehicle. They initially gave him a wait time of 3 hours - so roughly 7:30. He was getting recorded messages from Kia regarding the tow trucks arrival time but the dealership didn't give the towing company all of the information needed so they didn't schedule it. Confused? Yeah so are we. Well the dealership gave the towing company incomplete information the first time then gave the wrong phone number when they attempted a second communication. Bottom line - tow truck NEVER SHOWED UP following multiple requests and communications!!?? Waited with the car (that he was told to stay with) until 11:30 pm and they never came to tow it to the service center. So it's now sitting in a parking lot. The dealership also informed him that since the service center was closed a loaner car or rental would not be available for him to drive so he's missing work tomorrow. Now let's remember the service center was open when he made the initial call. The fact that this dealership allowed a new customer to be stranded in the dangerous Phx heat in the middle of the day in a broken down car they sold less than 24 hours prior to the breakdown is disturbing at best. It borders on inhumane. People were stopping to give water and finally enough people stopped to help him push the car to a nearby parking lot where it sits now. It was 113 degrees. Amazing. Thanks for nothing Kia Tempe. Go down the road to Toyota or Honda if you wanna a good car and decent customer service. These guys are a joke.
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