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| - This one-star follow up review is NOT for the business, but for Dr Matthew McCollum. I hate to rate down the entire business but this is the only way to raise awareness on Yelp.
After my initial two visits with a different vet at the hospital, my dog's symptoms returned after two courses of antibiotics. I understand that there is a process of isolating symptoms and elimination in diagnostics. While it's frustrating that the issue my dog was having couldn't be fixed in one visit, I'm not upset. Logically, I knew that there must be more going on.
So I went back, the vet that helped me initially had left and I got introduced to Dr. McCollum. The visit was 15-20 minutes alone with him. Usually I love long face time with a doctor, but it was 15 min of him going back and forth with a diagnosis that seems to be ripped off directly from a google search. Eventually, I had to ask him, "if all signs are pointing to GI issues, and you said that there is a big possibility of that diagnosis, why are you pushing neurological diagnosis? Is there nothing else we can do, such as running a few more tests, to eliminate the GI issue being a possibility, before we move on to something else?" He then reluctantly agreed. Prescribed some probiotics for my little guy and let me know that if this didn't fix it, we would be referred to a neurological specialist.
Fast forward 4 weeks, my dog's belly started swelling abruptly, when I took him down to the hospital again, they found out that he had advanced cancer that ruptured his spleen. The swelling was due to internal bleeding resulted from the rupture. He already lost so much blood during those few short hours that required a blood transfusion and an emergency surgery immediately, or he wouldn't make it through the night.
The surgery went successfully. But during the surgery, they found out that the cancer has already spread to his entire abdomen, with tiny nodules that are just impossible to remove. Eventually, these tiny nodules will grow bigger and start bleeding. We are looking at 3-6 months most optimistically with him. I'm not saying that Dr. McCollum could have prevented the cancer. But with more competence and less ego, he could have helped us identify it a LOT sooner and gave us more options to treat it. The spread could have stopped. He could have spared my little guy from the pain from a ruptured spleen and given him more life.
Dr. McCollum, if you're reading this, I know that you're new. You just graduated in 2017. But a vet hospital is not like any other practice that can be a playground for "make mistakes, learn from them and move on." Every mistake you make, you're writing a death sentence to a life that could have been saved. Every mistake you make is taking a loved family member away before their time is due. There is no room for mistake. There is no room for ego. There is no room NOT to be humble and seek out your experiences peers on complicated issues you've never seen or even read in textbooks. There is no room for incompetence.
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