Not impressed! Food wasn't bad but it isn't as good as people say it is & the service needs improvement, all in all it wasn't worth the money nor the wait.
Waiting in the long line is so awful due in part to the lack of courtesy of those waiting in front or behind you. We had the worst people around us, really loud big group in front of us & group behind us constantly getting in our personal space either bumping us or breathing too closely. VERY uncomfortable! Their msgText app seems like a good idea but be prepared to still wait a Looong time after you come back!
The food: cold mac & cheese, dry fried chicken, cuts of meat weren't good (too fatty or not seasoned well). Sushi wasn't too bad, crab legs were decent and the dumplings were very good. Dessert was great taste wise, but the lady at the crepe station wasn't friendly & gave me an attitude because I ordered two crepes (one for hubby & one for me). Every worker at the dessert section (except gelato area) seemed extremely stressed & unhappy...they were also out of plates!
Our server messed up our drink order, no big deal; it happens, but then he wouldn't come back to refill our drinks. He kept us dry :( NEVER COMING BACK. Left feeling full & dirty but not satisfied.