Update: I tried this place again. Same service issues. Bless their hearts but I'm done with this place. I can get this food elsewhere in Madison.
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Let me start with some positives. The food is pretty good. The tonkatsu is really good. Though it's hard to mess up. The sushi rolls are alright but I wouldn't make it my go to sushi restaurant. There are better options in Madison. I really want to try the hibachi options next.
This would usually get a restaurant four stars. But where they totally failed me last time was service. Waitresses were actively ignoring me as I tried to get their attention. Unbelievable. When I finally got one to pay attention and made a point about it, this was corrected and service was much better.
Their food is not good enough to make up for bad service. Hopefully they can do better when I try this place again.