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  • My wife and I moved to New River late last summer and our new home had a couple devices with which we were totally unfamiliar: a water softener and a reverse osmosis water filter system. After ten months in our home we decided it was time to have these items serviced so we contacted the company whose sticker was attached to the softener and the RO tank: North Valley Rayne. They sent Miles to our house to provide the service. He arrived on time with all necessary equipment and was very pleasant. One of the first things I noticed was he removed his shoes before entering our house so he wouldn't track in any dirt. Then he laid a blanket down in front of the sink cabinet so no water or dirt would get on the tile while he was working. The previous owner had left a new membrane which Miles used saving us a significant amount of money. He quickly and expertly replaced the filters and used hydrogen peroxide for cleaning instead of bleach to prevent a latent bleach taste in the system. He explained how to let the tank fill up and empty to ensure our water was clean tasting. He also verified that our refrigerator water line was running from the RO system, something we didn't know. Our water, which we already enjoyed, tastes amazingly better now. Miles also checked our water softener brine tank and said it looked great and commented that we were keeping it properly filled and maintained. He also explained the benefits of water softener tanks requiring no maintenance and replaced monthly by Rayne. When our current tank gives out we plan to go that route. Miles additiionally gave us a couple options for running a water line for a refrigerator we have in the garage and gave us approximate costs of each. He said we could call to have an accurate quote and the job performed. Overall Miles is one of the most knowledgeable service technicians I've ever encountered. He explained what he was doing and answered each of our questions in an understandable manner. The time he spent in our home was invaluable to us. I unreservedly recommend North Valley Rayne to anyone needing service on water heaters, water softeners, or water filtering systems. I'm confident you'll be as pleased as my wife and I were.
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