The four star rating made the difference for me as I tried to decide which of various eateries on the same corner to select for a quick lunch after a meeting in Old Town Scottsdale. Although it was lunch hour, the shop wasn't crowded, so I had high expectations of the food and service. Unfortunately, my order was misplaced, so it took over 20 minutes to get a turkey and tomato sandwich. More importantly, when I received it, it gave the appearance of something hastily thrown together - where's the love? As I waited, the place got busier, so they clearly have a good following and I'll give them a second try sometime - but not soon. There are a lot of choices in Old Town, and service is King - here it was a mere pauper.