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  • Once I use up the Ulta gift cards I asked for as Christmas presents, I will find somewhere else to shop. I gave this location one more attempt to wow me this past weekend but once again I was disappointed. A very nice lady asked if I needed anything (by perfume) and unfortunately at that point I didn't. Wish I would have sought her out later on. I have never had any luck with 'helpful' customer service. I guess I'm too old as the demographic they seem to want to please is much younger. Too bad, as I have money to spend but I will take it somewhere else. They send coupons in the mail instead of loading them on your rewards card (so you can use them anytime). This visit I had an expired coupon on me and the new coupon at home on my desk. If Ulta gave a darn about their customers, the $3.50 would be loaded on my card, like the rewards I have earned but never use. Yesterday the cashier waited until my sale was complete before mentioning I had the wrong coupon (I could have gone home for the valid one and returned). She was calling the next customer before I even had my receipt in my hand. No worries - I won't trouble you with my business again.
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