I've gone here a few times in the last 5 years with no issues. I just had basic trims on really long, layered hair. I recently got an A-line at a stylist in Vegas and had a stylist here clean it up after a few months with no issues. Several months later I decided to take it to a layered Bob (think julianne hough) and went to a stylist I'd been to before at Salon Surreal.
It is a horrible hack job, more of a mullet! I went back after trying to style it myself, thinking I just needed to play with it a little ...... no luck. I called the salon and they scheduled an appointment with the stylist that touched up my A-line few months ago (again at Salon Surreal) and she basically told me I need to let it grow out. I actually went and got a 2nd opinion at a different salon, he stated it's a bad cut and recommended I grow it out. The front is about 1 1/2" shorter than the front.
I have a few issues:
1st, no apology from the salon.
2nd, no refund or potential fix.
3rd, after about a week I went to use the Moroccan Oil deep conditioner I bought and there were obvious scoops taken out of it! Possibly pulled from a stylist to sell? (There weren't any on the shelf, then one magically appeared!)
I have several job interviews in the next few weeks and now I look frumpy. Disappointed in my cut, paying for used conditioner and the lack of accountability on the part of the salon to try to fix this.