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| - I can't say I bought a car here, or even had one serviced, but I can say I never will.
Strike 1 was being largely ignored walking on the lot for 15 minutes. Normally you get ambushed immediately but I circled the lot a couple of times examining cars and window stickers without anyone even coming outside. They finally did as I was about to leave. I was asked if I was doing okay, and I replied I was, and I was really curious about a couple of cars. The salesman didn't reply and just kind of started to walk away. So I asked what happened to the new green coupe they had, trying to show some more interest. He just said he thought it sold and turned around and walked back inside.
Strike 2 was how my complaint about that was handled, or ignored rather. I emailed the general manager and explained the above situation. Never got any reply of any sort.
Strike 3 was dealing with the internet quoting. I was pretty annoyed already, but this place is right around the corner, and every other store is about 30 minutes away. So I sent a request on a car on their lot saying I'd be interested in driving it and potentially ordering a specific version with some extra accessories. I got a quote for the one on the lot, but was told they only have what's there. I would think they'd try to get me in for a drive at least, ask what I wanted and try to get me in the one they have, or try to find one they could transfer - I know dealerships do this. My wife bought an SUV in Indianapolis, and they sent a guy to Louisville on the spot to get the color she wanted. It was a base model and she had an employee discount from her grandfather too.
Needless to say, they're out for me and I absolutely do not like their service.
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