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| - Being south indian myself, i really really want to see south indian restaurants succeed in the valley, and being a life long vegetarian I really want to see such restaurants continue. This was my first time at Udupi, and can honestly say I went in with high expectations, and left wanting never to go back.
We got there at 2:40 and I asked the host, if it was too late to enjoy the buffet and if we should order from the menu or take the buffet- he insisted the buffet would be wonderful. I mentioned that this was our first time here and asked if there was anything special we should try. he said the buffet is wonderful and that while they close the buffet at 3, we should feel free to enjoy our lunch after. Everything looked appetizing so we loaded our plates and sat down. The waiter brought out two dosa's for us and everything had the makings of a good lunch.
BIG problem 1:
Sadly, the food was cold, even the dosa they supposedly freshly made was cold- not just the crepe on the outside, which would naturally cool quickly, but the filling inside as well. I mentioned the cold food to the waiter and he actually GRINNED and walked away. Maybe he didn't hear me? who knows.
Big Problem 2:
Our host didn't tell us that it wasn't just the buffet that closed at 3, but the restaurant itself. Our waiter actually changed his clothes and left without even telling us!! I looked around for him, and the host came over and asked us "what are you searching for?" and i mentioned our waiter and he goes "oh he went home, we are closed right now, we are all just waiting for you so we can also go" so of course, we dropped our forks mid-bite got up and left- $13 per person!! when i mentioned the cold food, the host said that the food is cold because they turned off their food warmers over half an hour ago (um, thanks for the heads up)
You know, i could forgive the gaps in service if the food was stellar. but it was eh, with the exception of the spinach kootu dish with was delicious. I went up to the condiment bar and when i moved a ladle a bunch of fruit flies came out of the salad area- yuck.
WHY would anyone with any amount of self-respect serve a guest food they new was cold/sub par and then hurry them out of there. If he had just said- hey we close completely in 20 mins, please join us for dinner I absolutely would have come back. Greedy Greedy Greedy.
I sincerely hope my experience is an isolated incident, but I'll never go back, not will i ever suggest them to anyone.
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