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| - THE MANGER JACK DONT KNOW ANYTHING ABOUT CUSTOMER SERVICE..
I decided to go this this nail salon because it's close to my house and I had been before and thought it was a nice place. It was suppose to be my SPOT! I was SOOO wrong.
First let me just start by saying the manager JACK should be named JACK ASS! I came in on a normal Wednesday after work just to get a pedi and refill for nails. I waited patiently for the staff to do my pedi , I was in no hurry at all. I had my study material for school , so I was prepared to wait. I got my pedi done by Jack and he dug so hard into the side of my toe that it starts hurting with throbbing pain. I smile nicely ( considering the fact that I just got a pedi the week prior , so all that wasn't necessary AT ALL!) .
Next I needed a refill. He had a new employee working. I knew he was new because before he started my nails , he had just walked in and the other employee was introducing themselves to him. This nail tech was nice but inexperienced. I wanted a refill so it shouldn't be hard. The shape and length should be the same. He completely messed my nails up,shape and all. He had to take of my nail off and start over because he messed it Up that badly. So I decided to nicely inform him that I'm going to ask another nail tech to finish my nails if it's okay with him. The tech said he didn't mind at all So I informed JACK ( the manager) of this and JACK didn't like it at all. THE VERY FIRST THING THAT CAME OUT HIS MOUTH WAS " U DO KNOW WE CLOSE AT 7 O'CLOCK . It was 7 by this time and I had been there since 5:10. He didnt apologize on his employee behalf or anything AND he said it with the disgusting attitude.
SN:I was put with the nail tech Lynn. Lynn is a great nail tech !! She's nice and know what she's doing. I read another comment and they said the same thing about LYNN and I would have to agree!
During the process of get my nails done I'm getting nasty looks from jack which made me feel very uncomfortable. He comes over and starts to help Lynn out and writing up the tab for my nail. He tell me the price and I ask about the breakdown as I always do at ANY nail salon. He tell me that I'm paying for a pedi, refill and two broken nails. I inform he that I had only one broken nail and that his tech had to take the other one off because he messed it up. So he gives me another price but it's the same price as what he said the first time. WARNING: He's a fast talker and he's full of attitude.he justify it by saying he's charging me for something else. He then proceeds by showing me the brochure with the time AND the prices on it by slapping it on the station. So AGAIN he mentions the TIME. I told him it's no problem I'll pay it's no BIG DEAL and he still continue on with attitude
After finishing my nail I asked to speak with the manager , which at the time I didn't know he was the manager. He came up to me saying " yes honey , I'm cleaning how can I help you" he had an attitude like I was bothering him. I told he I didn't appreciate the way I was treated today. I explained how I patiently waited on his staff and how I show the nail tech courtesy and respect. I explained that I didn't appreciate the disrespect and attitude I received from him. This is when ALL HELL broke loose JACK starts attacking me by yelling and dismissing the fact of how rude he with me. I really thought I was talking with a CHILD with a temper tantrum. He states that I should have let the tech finish my nails and IF I didn't like them then it would be FREE. Now that concept seen stupid to me. Why would I let someone continue on my nails if he's hurting me and I know I'm going to be unsatisfied with the finished product. But the was the advice the Manger, JACK advise me to do. When he finished his statement he dismissed me again by tell me goodnight.
I have NEVER been put in a situation or been treated like that before, so I was beyond angry and confused. In a situation like this you would usually call for the manger but my complaint was against the manger, I have no idea of what to do. I knew if I didn't pay I was afraid he would call the cops but on the other hand why is he allowed to treat a customer like that , and still get paid?!? I left this salon In tears and confused.......
Lady please go a step forward and file your complaint at the Better Business Bureau, that where these complaints will COUNT.
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