Stayed here for a week on a business trip last week. Was underwhelmed with the quality of the room (outdated except the bathroom in my second room) and the service level (the promised to change my room the next day and forgot about it till reminded; when reminded informed me they had no rooms available; promised to get back after losing my retainers/ invisalign but never did). I have stayed at most downtown hotels and this was probably one of the the least enjoyable experience. I would choose the Delta for far better rooms and the Intercontinental for far better service (and the Westin for a better pool and gym; their rooms are dated though). The reason they have some stars is because of the housekeeping staff (they remembered I drink lots of water and were always generous with leaving extra bottles in my room)