I'm not a big fan of Applebee's in general, however they typically have good French Onion Soup and my 10-year old wanted that & salad tonight. After being seated, we waited several minutes before our server took our drink order. (I had enough time to read the entire menu, the supplemental menu and all of the table flyers/specials.) When I gave our drink order, I placed an appetizer order as well. We were practically done with our sweet potato fries before our dinner order was taken. Then it turned out they were out of French Onion Soup - the whole reason for our visit. My daughter settled on a Caesar salad, and I ordered Tomato Basil Soup and more sweet potato fries. When our food finally arrived 20 minutes later my soup looked like it had been sitting out so long the top had congealed. My daughter's drink sat empty from before we even got our food. Overall it took an hour to get a water, a soda, two orders of fries, a small salad and a bowl of soup. The second star was only because they removed the soup from my bill.