This place seems busy usually but I can't understand why. It was dead tonight, Sunday at 7:30 pm. I've been here three times and it seems like the employees never know what they are doing. What's strange is they leave the dippers in the freezer which makes it impossible to scoop the ice cream. Each time I watch them struggle with trying to scoop the ice cream and get it out of the dipper. Have they never heard of a "dip well" that you leave the dippers in that trickles water so the scoops are always rinsed?
Tonight I got a banana split which is supposed to be a split banana (hence banana split) laid along the side of the three scoops in the container but only got a few slices dropped in beside the ice cream. Then he put the whipped cream on first before the toppings. Common sense should tell you this is wrong for anyone who's ever seen a picture of a banana split but he's an untrained teen so I can't blame him. For toppings, only a very awful tasting over portioned crushed pineapple and crushed maraschino cherries. Absolutely awful. And then no chocolate syrup and no nuts. Then he hands me the open container with the pineapple and crushed cherries spilling all,down the side from where he ineptly tried to put the toppings along side of the ice cream and whipped cream. Can't put it on top, whip cream came first.
The last time I was there I got a hot fudge sundae and also no nuts and a smidgen of fudge. The way it looks is always unappealing. This is what happens when you turn your store over to be run by teenagers with attitude. They really don't care about what they are serving and when you're looking for a sweet treat to lift you up its quite frustrating to be served this crap.
They opened this store in a nice neighborhood with families that have probably a little more than the average families expendable income. If they provided a better customer experience, better product and presentation, they could get away with charging more. Serving poor quality product and giving poor service just because the price is low is not a mixture for success.
I doubt I'll be back there.