I have a shy toy poodle with a very thick coat. She has been to several groomers in the past. Because of her thick coat, any errors in grooming are very noticeable. Also, due to her shy nature, she can be a difficult dog to groom. Not only does she look amazing when she leaves Wag N Tails, but we have seen a vast improvement in her personality. She has visited Wag N Tails for years and this is helping to socialize her and is improving her trust in people. At the beginning, only the owner/head groomer could handle her, but over time my girl has come to let all of the employees work with her. The grooming table is situated behind a window, so you can see the dogs being groomed & know they are being treated well. We will never consider taking our dog to another groomer.