Michael Symon, I hope you or one of your staff read this.
WRONG #1: I had a burger craving. First thing I'm told is "NO SUBSTITUTIONS". I'm not a big substitutor, but it just creates a bad vibe that goes against making the diner happy.
WRONG #2: Being ignored for 5 minutes before being approached by someone who is not even your server if you want drinks. There were plenty of people staff around and I'd see them chit-chatting in the corners of the restaurant. It was not even full capacity.
WRONG #3: I got the portabello sandwich. Nothing special. Not a good sign when you have to add salt and pepper to your sandwich to flavor it! My husband quietly ate his burger, said it was nothing special.
WRONG #4: I had bacon in my sandwich. It was cold and not crispy. I asked the server if they can crispy my bacon, and THEY JUST FRIED IT! So it became so crunchy it was inedible. Absolute laziness.
Do yourself a favor and head over to FIVE GUYS. Cheaper, quicker service, custom sandwiches and they just taste better!