Bought three separate things shortly after moving here and had all good experiences. I shopped at three different mattress stores all on the same street and this had the best mattress for a reasonable price. The salespeople weren't pushy and annoying, but were helpful when I needed help. The mattress was delivered promptly and they were careful walking through the house with it.
I picked up a dresser and a table from the store to assemble and both look great. The dresser had a slight problem with one drawer but steinhafels sent me an email the day I got it saying if I had any problems to fill out a form and they'd come fix it (no cost to me). I took them up on it and the guy came and fixed it quickly and was friendly and competent.