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  • I would have gave them zero stars if it would let me... Below my husband wrote about our awful experience. I would highly caution anyone from contracting with CertaPro Painters of Southern Nevada. My wife and I recently had a very dissatisfying experience with this company/franchise in relation to having the interior of my Henderson home painted. The actual work was satisfactory (and honestly I'd probably described it as above-average), but after I inspected the work and paid the supervisor who was present during the 4-day project I received a call from their receptionist, of all people, 2 days later telling me there was a $700 upcharge related to an item which frankly was specifically included in my contract. After multiple conversations (including with the franchise owner) where the reason for the upcharge was described to me, I in turn read the contract word-for-word to each of the people I spoke with (again, up to and including the franchise owner) whereby it specified those tasks were included in the already paid amount. After much frustration for my wife and I, including another scheduled job from this company which they cancelled day-of due to "refusal to make full payment on the previous job", their franchise owner agreed to waive the upcharge despite his continued insistence that he felt it was valid. Additionally no apology was given to my wife and I, nor justification provided for our side of the story (which the contract supported). This included no apology for the circumstances in which our other scheduled job was cancelled by them last minute. Interestingly enough, this franchise's homepage has a Mission Statement from the very owner who found it so difficult to honor the letter of our contract. In this Mission Statement he says his franchise's first core value is to "delivers what you promise." My wife and I found this to NOT be the case in the least. If you do choose to contract with this company, I would say make 100% sure everything is crystal clear. Although, I'm not sure given our experience it would make any difference. So maybe it's best to just utilize one of the many other paint contractors here in Las Vegas and avoid the potential headache.
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