Liked the concept when first checking out new mattresses, liked the experience trying it out in the store (they know what customer service means!) and now we love the queen bed. Only issue has been that it 'walked' across the box spring. The new mattress cover that it comes with is nice and cushy, but sort of satiny and it slides easily if you use a box spring. After a few trial and errors, finally bought a non-slip rug pad to put between the mattresses, voila, it works great! Planning to get another T&N for the guest room, this is really a comfortable well made bed for a good price with good service!