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  • Terrible experience! To sum up, bad service, they got order wrong, and food was cooked poorly, read on for details. Order on a Friday night at 6:56pm (actually hung up at 6:59pm). Lady on the phone was great in telling me about specials and prices. It was all downhill from there though. I was told it would be 20-25 minutes on the phone. I was out shopping with my family so it was perfecting timing. I arrived at exactly 25 minutes. I told them my name and paid for my order at 7:24 to the same person that took it on the phone (could tell by her accent), which at that time I was told it would be another 3-4 minutes. She then walks back into the restaurant area only to be seen once going to the table of what seemed to be the only people inside. 9 minutes goes by until another server walks over to answer the phone. When she gets off, I tell her I was told it would be 3-4 minutes and it's been 10. With a bit of attitude she tells me she will go check. She comes back out and says it will be another 5 minutes. I explain how its going past 35 minutes and was told it would be 20-25 on the phone. Her response with still a bit of attitude summed up was, well we're really busy and I am not the one that told you that. Now my family is waiting in the car so, I think the heck with this and demand my money back instead. She then says she has to go find my receipt. Now the original person that took my order then comes out with the order and starts to argue about how longs it's actually been, showing me she on said receipt she put in the order at 7:02, and that I paid for it at 7:24. And that when she told me 3-4 minutes she thought i was someone else who had an order for the same amount. I show her my phone which says 7:37. (Yes over 40 minutes after I originally called) They ask whether I still want my money back. I do but I'm sure my family is hungry, so I take the food and say I hope its great, cause the service (expletive) sucks. Hindsight is 20/20, I should have took the money. The pizza I ordered was undercooked, and the wings were overcooked, which I didn't even order wings, I ordered fingers. Now most of my anger about bad service could have been avoided, if I was not left waiting 9 minutes without anyone coming back to say it would be a bit longer, or wasn't getting attitude from other person i ask to see why its taking so long.
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