My whole experience here was unbelievable. First, we had to wait in line for about thirty minutes. Which I don't really mind, however there were only two people running the counter. When there were 7 other counters that people could have been working. So we get through the line and get through all the paper work when the women tells us that they don't have a 7 seated car that we need. The problem with this was that we reserved a 7 seated car 3 months ago. That ridiculous! Why even reserve a car when they aren't going to have it? I asked her this exact question and she blew it off and just told us that we will have to wait and see is another 7 seated car might just happen to come. And when we asked her how long it will take she said she didn't know. Unbelievable! Also while we were waiting for a car we saw another family walk out saying how horrible it is that they don't have a car. So this must be a normal thing for hertz not to have a car if it happens at least twice a day. Hertz can't even do what their whole company is about. Renting people cars. This whole this is just so ridiculous. Don't come to hertz. They are unreliable.