I have a friend that won tickets for the Travis Scott concert at the Foxtail located inside the SLS. He actually won from an instagram contest from @institution18b which affiliated with Foxtail SLS. The only problem is, he left his tickets in a community retail shop that closed before he was even notified that the owners weren't going to come back. That's not even the situation yet. We then drove to SLS casino to speak with management. The farthest we've gone was security management. SLS security management was probably the worst securities that I've ever encountered with. We came there to speak with SLS management about the situation. SLS security literally told us to go on our phones and contact them. No way on earth they wanted to give us any information about SLS management. They kept bringing up that my friend isn't 21 and there is no way for him to get into the concert. Yes we understand that. We didn't come there to try to go into the concert. We came there to speak to SLS management about the situation. Like I said before, my friend won the tickets from @institutionb18b, but no where on their caption says that you have to be 21+. It's Foxtail SLS'S responsibility to communicate that information to @institution18b. Which was the reason why we wanted to speak to SLS management. The securities weren't cooperating with us and that's the type of service we're getting from SLS Casino. SLS security kept insinuating that we were trying to gain entry despite the fact that we're not 21 which was not the case. Honestly, there was only 3 of us and 2 of us are 21+. Except the person that won the tickets. He's 20!! SLS needs better specific management to communicate with other companies about promoting/selling their events.