We had to make the appt. last minute due to a difference in shots necessary in NV schools opposed to IL so we contacted them and they were able to get us in right away, like within a day, and we didn't have to wait very long in the waiting room. The staff was friendly and knowledgeable and they even gave us a discount on some services they were offering for students. But the oddest thing was the services were not completed to have proper results and they did not attempt to re-test, instead they just told me the vision test they gave did not work, and left it at that. This was a bit confusing but overall we were satisfied.