I would have to agree with some of the others that the staff is the only issue I see at this place. I came to this place seven times and the only issue I ever see is the staff. One time I came in and literally 1 person was working taking orders, preparing the food and cashing people out, poor guy. The bagels are sometimes burnt but not too bad. All in all its not too bad of a place, just plan to wait a little while for you food. Train the staff better and get more staff and this is a 5 star place.