I used to absolutely adore their milkshakes. I would go out of my way and drive 20 minutes any time I need something sweet because the peanut butter milkshake is the best I've ever had.
A couple of months ago I had the worst experience ever from that stupid milkshake. I got one, and it had the worst aftertaste. I couldn't pin point it but tasted so weird. Like spoiled milk. But I hadn't eaten all day and I was starving so I drank most of it. Fast forward 20 minutes when I couldn't stop throwing up and the only thing I had all day was that milkshake from hell.
Every time I'm in that location, I always see the milk sitting out. I alway assumed it was because they went through it so much that they didn't really bother to put it away. I don't know and I never really cared until that day.
I sent smashburger a feedback email, because as it turns out, I got food poisoning. Literally the only thing I ate was the milkshake. They did not reach out to me or respond at all! So I have boycotted it and I tell everyone this story. Only come here if you want to get food poisoning. Maybe you want to lose a little weight for the new year, smashburger is the place for you!
I realize this review is a little harsh, but maybe if they had responded to my email than I wouldn't have cared so much. After a month or two of no response, I forwarded the same email to them. Still no response. They really don't care about their consumers so I am no longer a consumer for them. Never coming back again.