Today I cancelled a service. The gentleman asks for the account code even though their recorded service requires you to enter it with your phone key pad, prior to connecting to customer service. In addition, SWGas uses a social security number to confirm account identity - outdated and contributes to identity theft.
The keyboard by the representative was extremely LOUD and sounded like a an ice machine. He indicated it was a new keyboard ...extremely unpleasant to listen to.
One last comparison to SRP - whose customer reps were available at 7 am; SWGas is not available via phone until 8 am.