I have had a very negative experience with HondaWest service department. I took it in for B service, and was told I had one tire that was not the same as the other 3. It was a smaller size and different brand. Further, the problem was made worse when I stopped in a Honda dealership in the SE (Heritage Honda) and the technicians there tightened and torqued the tire - I am in shock that the Honda technician did not notice the tire was different than the others.
The quote Honda West provided was $988 to get two new tires, a full new rim, new battery and the service check-up. I investigated what went wrong and discovered my mom had my other tire.
I called and asked if it would be possible to switch the tires for me so I could have access to my car over the long weekend. Nikki Kjinserdahl told me that the technicians were "too busy" to switch the tires for me and that they would not "service two vehicles" that day. She was also trying to tell me that new tires may be required etc etc. I wasn't asking for service on two cars, I was simply asking to switch over the correct tire so I could drive safely.
I proceeded to take my car down the street to Canadian Tire and the Canadian Tire technicians helped us right away. They said it was a simple problem with a simple solution of switching the tires. I did NOT need a new tire whatsoever, and all I had to do was purchase new lug nuts. The total cost was $35. I will never come to Honda West again, as Nikki told me I would not be safe to drive, but refused to help me. I was put in a position where I was forced to go somewhere else, down the road, to receive assistance from technicians.
Go to Canadian Tire instead to deal with your tire needs. I won't be coming to Honda West for service again.