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  • The three stars given here are an average of my two visits to Roy's while I was in Vegas last week. Having lived on Maui, I am very familiar with Roy's and was looking forward to having some island fish. My first visit on Tuesday,my buddy and I had a great experience. Jeff, our server, made some great recommendations on wine based on our entrees. I had hoped to have some Opah or Opakapaka but neither were on the menu,so I turned 180 and went for the lemongrass steak. It was cooked to order and was delicious. I finished with an Apple Strudel which was ok...a bit dry, but overall a tremendous night with it almost reaching a five star with Jeff's great service. Saturday night, however, was the complete opposite and the antithesis to the Roy's experience I love. My party of three made reservations early in the week for dinner at 7pm. We showed up a few minutes early and was told it would just be a few minutes for our table and could we wait in the bar area? Being the drunk I am, I embrace this idea like peace on earth...but after getting great drinks from Jeff (see earlier in the review) We notice party after party that came in after us getting seated...45 minutes afer our reservation we bring this up to the maitre d' who says, "this way" and brings us to an open table. No Sorry, no there was a mixup...he just turns heel and goes. We then wait another 10 minutes for the waiter where we order our apps and dinner because it's now an hour past our original reservation. The Mongolian Beef Satay arrives at the table 30 minutes later...the plate red hot and the beef barely warm...sitting under a heat lamp will do that. Our entrees helped get us back in better moods with my Seared Ono cooked perfectly. The manager came by the table and when told about the time and service challenges made a generous comp to the table. It certainly brought me back into the Roy's customer fold...but you might want to skip Sat night in the future and hit Roy's during the week...the Tuesday visit for me was a 5 and the Sat visit a 1. Take that for what it is worth.
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