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  • This is a two-three star hotel at four to five star pricing. So disappointing. Yet...I'd return because of the location. First, the good: the valet parking service and staff were great. Second, all staff members were friendly. Third, there is a great lap pool for lap swimmers that was always empty. BUT... The hotel is poorly, poorly cleaned - including common areas and our room. A running joke became watching for the M&Ms scattered on the floor through the elevators and halls. Over the six days we stayed at the Renaissance, the M&Ms were never cleaned up (yes - we noted them for them staff.) Upon returning from the pool, we dropped a damp towel on the floor of our room and it streaked a pronounced black. We were shocked to find the floor was simply that dirty. The staff is generally poorly, poorly trained. As examples, we were seated for breakfast before our table was set up. The waiter brought the setups, slide them across the table at us and handed me my coffee cup. How odd. I stopped by the coffee shop and asked for an espresso. Somehow they managed to brew me an ice cold two shots of espresso. My companion was given a cold cup of regular coffee. The coffee shop staff seemed truly chagrined to be at work. So...what can I say. The Renaissance is in a nice location. But the staff is poorly trained, doesn't seem to want to be at work, and the hotel is poorly kept. I expect much more from a hotel priced as high as the Renaissance.
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