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| - Lululemon has luxurious, expensive workout wear and so when I'm shopping here I expect a higher level of customer service then, say, at Sports Authority. I expect that the sales women know their product. Anywho.
My first time in the store earlier this week was to browse and return a head band that I was assured was non slip. As I tried it on my head on my way home, it slipped back. Guess what? They don't accept returns on accessories. Not that that is clear on the receipt. C'mon now, the tags were on and I had the receipt from a week prior. No returns, no exchanges, despite my expression of unhappiness with the product.
Then, I found a tank top I liked and wanted to pay cash but.....credit cards only. ONLY. Seriously? I get it, most of us pay by credit card, but still, it's not like I was going to write a check. I was told it's because it's a SHOWROOM not a store like the Biltmore location. Oh, NOW that makes sense....(not).
Two stores in the Phoenix area, two so-so experiences. When I'm paying $125 or more for a workout outfit, I expect something a little more impressive. I've learned my lesson, I'll stick to Lucy.
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