| rev:text
| - I'm updating my review so that I can respond to David, the owner of the Melted food cart, who has a lot of feelings.
Hi David,
I'm sorry you don't like Yelp. The truth is that consumers like Yelp because it allows us to seek honest evaluations of stores and restaurants in advance of a purchase, saving us from having to wager our hard-earned money on an unknown experience -- whether or not that wager is on an indie or corporate business (my money does all spend alike.) It also gives us a voice, so that we can share opinions we think are valuable with other consumers.
What business-owners like about Yelp is that it is a meritocracy; good reviews and good establishments float to the top, as the aggregate of responses gradually eliminates outliers. Your business has 4-stars. That means that there is a good chance that my negative experience(s) are just those very types of outliers, the weight of which decrease over time.
In light of this reality, it probably would have been better for you to either ignore my review, or else respond with only this section: "It sounds like my employees may need a refresher on how to make crispy, chewy, gooey grilled cheese sandwiches to my specifications, which I am happy to do. Know this, my number one goal as the proprietor of MELTED is to make sure that my customers leave satisfied and come back for more. If we are failing in this regard, then we need to step up our game."
Instead, you alternately whined and berated me, accused me of participating in a scam against local business, and swore at me. Seriously?
You claim to wish I had sought out an owner and then admitted that you aren't usually present on-site (never mind the fact that carts are grab-and-go, and if something goes wrong with an order during the weekday lunch rush, the customer isn't likely to know until they're already back at work.)
You accused me of not caring about your business and not understanding the subject at hand, while conveniently ignoring that this was not my first disappointing experience at your cart.
Your response was a roller coaster ride of invective and bad customer service that bizarrely ended with an offer of free lunch (no thanks, you sound scary.)
Please do retrain your staff on the jalapeno popper sandwich; the one I had was awful. If you want to be contacted directly about bad experiences, try posting a sign to that effect with your contact information. If you're worried about supporting your family and 4 employees, don't alienate customers by attacking them. But mostly? Educate yourself about Yelp's algorithm and the culture of the review community. Attacking your reviewers was never going to be a good plan, but if it was that or nothing, had you known more about Yelp you at least might have made the wiser decision to leave the review alone and let it be buried if it was an outlier.
In the meantime, I guess I now have a crazy story to tell about your cart, instead of just the memory of a bad sandwich, which I had already nearly forgotten. Your response is a lot less forgettable than your sandwiches.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)