Food isn't too bad. Wing deals are what we come here for. But the service - on many occasions - is abysmal. They need to hire more friendly and sympathetic staff.
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Me and my husband came in to eat, and were seated down at the table for 20 mins before being approached. The waitress "Jessie" finally came over and I let her know that we have been sitting here for over twenty mins without service - no water or anything. She retorted with a sarcastic attitude with me and went on from there.
We ordered some drinks and were asked for ID. I'm from the United States, so she asked to see more than just my drivers license. I got my passport from the car and she checked it over.
We ordered our food. It was a pint and pound special today as well as an oyster special. We figured out our order, trying to find the best "deal" combination, got our food and ate.
Our bill arrived and there was some confusion with charges and orders as we thought our waitress would try and accommodate us with the best deal. After inquiring about the charges, Jessie rudely commented stating "well are you ever going to be back anyways?" I was stunned. That statement implied that because I lived far away, I should just deal with it and pay the bill as she assumed I'll never be back. This shows I was not a valued customer at all. My husband lives 5 minutes away and we visit this place all the time. It was very disrespectful.
*UPDATE*
After speaking to managers and the owner, we were given 50% off our food bill, and were offered a gift card the next time we visit.