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  • If I could give this place less than 1 star, I would. I have never been treated so horribly in my entire life!!! The night manager (Jonathen) is bottom of the barrel and clearly has no customer service training! I was here for my brothers graduation from Belmont Abbey and was out late with him celebrating and once I returned to the hotel I could not get into my room (the key was not working for some reason) I went to the front desk and showed the "manager" my ID to which he said he could not issue me a new key because there were no rooms with the same last night (not true/we had three rooms all under my last name) I was told he could not do anything and had to sit outside for 45 minutes trying to call my parents over and over. After waiting I went back to the front desk to see if there was anyway I could get a new key. I showed him my key, my ID, my credit cards etc. he then questioned whether or not I was really the person in those pictures (not sure what this moron was insinuating) i then realize that he didn't read my ID correctly and somehow missed my last name. Not sure how someone can make that mistake but whatever. Once I show him my ID and point out my Last name he still refused to help me!! I was very upset and begging him to give me the key that I needed to which he threatened to call the police on me! I live in NYC and I can totally take someone being cold or slightly rude but this was next level! I will never stay at a Hampton inn again and furthermore this horrible man ruined what was supposed to be a celebratory weekend. Shame on you dude, shame on you
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