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  • I moved recently, and needed to refill a long-standing prescription in my new place of residence. Several things went wrong here. When I called to change my pharmacy information, it took three attempts to convey my request. Initially, I left a VM and didn't get a call back. Okay, no big deal. Next, I was told twice that I would receive a call back to resolve my issue. Nearly a week passed, and crickets. When I finally got ahold of the MA, Angela, I was curtly told, "Dr. Mendelson can't refill that prescription because you don't lived here anymore." Frankly, this is ridiculous. The prescription (for a skin care product) has been unchanged for almost three years (over a year by Dr. Mendelson), is not a controlled substance, is used several times a week, and I currently don't have a doctor in my new city. It will take weeks to find and see a new doctor. This is a total disregard of continuity of care. And blatantly poor customer service. How hard is it to call a patient back in a timely fashion to address a prescription request? How hard is it to refill an existing prescription at least once, so a patient has time to secure new care in a new city? It isn't. I know because I've done it for my own patients. This office dropped the ball. Hopefully they will do better next time.
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