I love chapters. Any chapters location is usually a win for me. This location in particular is huge, always has what I'm looking for and is clean. The downside is that oftentimes you can find the same item on their website for less. They should at least price match their own prices. I wanted a book that had a significant dollar difference between the website and the store and ended up having to buy it online to get the lower price.
Regardless, roaming around chapters is such an enjoyable process. They have a lot of random household items (pillows, serving dishes, etc) that are great for gifts but very expensive. They also have beautiful notebooks if you're into those.
The staff are always friendly and helpful and they have enough of those computers to search for your own product if you want.
There is also a Starbucks inside, as most (all?) chapters have. This Starbucks is always crazy busy though so you're better off getting your coffee to go and roaming around to find your next book.