First and Foremost, Chapman Ford is NOT the typical car dealer!
I was ready to abandon my search for a new vehicle after having horrific experiences at several dealerships. As a last ditch effort I went on Yelp to see if ANY auto dealers in the Phoenix area had decent reviews. That is how I found Chapman Ford.
I went there with a detailed list of what features I needed & which ones I just wanted (OK, I'm a nerd, it was a spreadsheet.) The staff there treated me with kindness & respect. They really worked to find the right truck for me. They never rushed me nor pressured me in any way. They worked hard to assure that I benefitted from every incentive offered by the factory.
When I left, in my new truck, I knew that I had the PERFECT vehicle for me. Since the truck was missing one of my needed options they offered to have it installed for free. The part needed to be ordered & installed by a specialist. Tim Quintana continued his exceptional customer experience by arranging all of the details & keeping me updated regularly.
I HIGHLY recommend Tim Quintana and all of the staff at Chapman Ford!