Update: Whomever Jorge Rodriguez is, he is wonderful. Since we got him involved, all things related to our home are being fixed. We have a working hot tub/pool heater, new light, working fireplace etc..... Also, we have been given permission to switch from Giggling Marlin to another pool service, as Giggling Marlin was totally unacceptable.
It shouldn't have taken the last three months and a random Google search for anyone involved with Haven Homes (that's how we found Jorge and his email address) to get the stuff done so I'm only going to give three stars and still say proceed with caution if you're thinking of renting from this company.
If I could give Jorge five stars, I would.