I'm usually not one to complain but my experience here was absolutely horrible. There were a couple people in front of us and it took the guy about 5 minutes to finally take our order. After we're done ordering he says "we'll get to it soon, but it's going to take a while." No kidding! He decides to scoop my soup immediately and let it sit there for 20 mins and get cold while we were standing in line. Then, we find out he forgot to even start making our bowls so the guy behind us ended up going in front of us. Another 10 mins pass and finally another girl comes up and has him scoop me another soup because it's obviously cold by now. They finally finish our bowls and then they have to ring us up twice because they couldn't even find the original ticket he made. Overall we were waiting in line for 30 minutes and my second soup was cold once again. Absolutely no organization in this place. Management should be embarrassed. Food was not worth the horrendous service. The guy who cut us in line told us it is like this every time he goes in there. Just embarrassing.